Privacy Policy

Last edited June 2026

COLLECTING PERSONAL INFORMATION

We may collect, store and use the following personal data:

Information that you provide to us when making a booking (including your email address).
Information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters.
Information that you provide to us when using the services on our website, or that is generated in the course of the use of those services, including the timing, frequency and pattern of service use.
Information relating to any purchases you make or any other transactions that you enter into through our website including your name, address, telephone number, email address and card details.
Information contained in or relating to any communications that you send to us or send through our website (including the communication content and meta data associated with the communication).
Any other personal data that you choose to send to us.
Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths).
Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with the terms of this policy.

USING YOUR PERSONAL INFORMATION

Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

We may use your personal information to:
– administer our website and business
– personalise our website for you
– enable your use of the services available on our website
– supply to you services purchased through our website
– send statements, invoices and payment reminders to you
– send you email notifications that you have requested
– send you marketing communications relating to our business (no more than 3x per year, and you can inform us at any time if you no longer require marketing communications);
– deal with enquiries and complaints made by or about you relating to our website
– keep our website secure and prevent fraud
– verify compliance with the terms and conditions governing the use of our website.

If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.

We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.

DISCLOSING PERSONAL INFORMATION

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

We may disclose your personal information:

– to the extent that we are required to do so by law;
– in connection with any ongoing or prospective legal proceedings
– in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)
– to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling
– to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this policy, we will not provide your personal information to third parties.

We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.

INTERNATIONAL DATA TRANSFERS

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy. Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

RETAINING PERSONAL INFORMATION

This Section sets out our data retention policies and procedure, which are designed to help ensure we comply with our legal obligations in relation to the retention and deletion of personal information.

Personal information that we process for any purpose shall not be kept for longer than is necessary.
Notwithstanding the other provisions of this Section, we will retain documents (including electronic documents) containing personal data:
– to the extent that we are required to do so by law
– if we believe that the documents may be relevant to any ongoing or prospective legal proceedings
– in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

SECURITY OF YOUR PERSONAL INFORMATION

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on secure password and firewall protected servers.

You acknowledge that the transmission of information over the Internet is inherently insecure, and we cannot guarantee the security of data sent over the Internet.

AMENDMENTS

We may update this policy from time to time by publishing a new version on our website.

You should check this page occasionally to ensure you are happy with any changes to this policy.

UPDATING INFORMATION

Please let us know if the personal information that we hold about you needs to be corrected or updated.

YOUR RIGHTS

You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
– the payment of a fee (currently fixed at GBP £10)
– the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank).
We may withhold personal information that you request to the extent permitted by law.
You may instruct us at any time not to process your personal information for marketing purposes.
In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

THIRD PARTY WEBSITES

Our website includes hyperlinks to, and details of, third-party websites. We have no control over, and are not responsible for, the privacy policies and practices of third parties.

OUR DETAILS

Data protection registration:

We are registered as a data controller with the UK Information Commissioner’s Office. Our data protection registration number is ZB641459 in the name of Serenus Locus Ltd.

This website is owned and operated by Halcyon Leisure, HL Holidays and Vacances HL, which are all trading styles of Serenus Locus Ltd.

We are registered in England and Wales under number 15334374 and our registered office is at 14a, Albany Road, Granby I/E, Weymouth DT4 9TH United Kingdom.

See also our Cookies Policy

FOR OWNERS

FOR GUESTS