During Peak Season, most bookings run from Saturday to Saturday or Friday to Friday. However many properties now offer more flexibility with arrival and departure days, especially during Mid and Low Seasons. Each property’s calendar shows the check-in and check-out days however please don’t hesitate to contact us for more options!

To make your search easier, we’ve added new filter options to our search pages: “Flexible Arrival – Peak Season” (typically July and August) and “Flexible Arrival – Off Peak”, for properties where arrival and departure can be on any day of the week.

Additionally, many of our properties now offer stays of less than one week. Each property’s calendar outlines its booking options, but again please contact us for assistance, or to create a personalised shortlist for you.

To save you time browsing, we can prepare a personalised shortlist with clear, brief summaries of each property option. Simply share your criteria so we can find the most suitable options for you.

Upon receipt of your booking form, we will contact you via email to request a 30% deposit in order to confirm your booking. Then final balance payment is due 60 days prior to your arrival date, or immediately if the booking is made within 60 days of arrival.

Payments can be made in £GBP, €EUR, or $USD via bank transfer, credit card, debit card, PayPal, Google Pay, Apple Pay and more. For other currency and payment methods please contact us and we will do our best to accommodate you.

Deposits will not normally be refunded in the event of a cancellation. Guests should ensure their travel insurance covers cancellation from the date of booking, not just the dates of your travel!

Halcyon Leisure will provide all reasonable support to assist you with any insurance claims, free of charge.

Please see our Cancellation Policy for more details.

The Security Deposit is an amount held by us on behalf of the Property Owner against which any damage or excess cleaning needed may be charged. Owners and Caretakers have 2 days after your departure to notify us and provide evidence of any claim that should be made against your Security Deposit.

Two days after your departure, we will automatically refund your deposit using the same method you used to settle your final invoice. Please note that it may take a few days for the refund to appear on your credit card, depending on your card issuer.

You can read more details about what is included in self-catering rentals here, but breifly :

• Use of the property and its amenities as described only for the persons listed on your booking form.
• All booking and administration charges.
• Bed linen, bathroom towels, and kitchen towels. *Pool towels and linen for baby’s cots are generally not included unless specified on the property web page.
• Fair use of power, heat, and light. (Note that the charging of electric vehicles at properties is not permitted unless specified on the property web page. Please see Terms & Conditions for more information of what constitutes “fair use”.)

If you require a change of linen during your stay, please request this in advance. Additional charges may apply, although many properties do offer a complimentary linen change for stays of 2 weeks or more. Note that this service covers the exchange of clean linen for used linen; making beds is the guests’ responsibility.

Properties should, in principle, be left as they are found. Here is more information about end-of-stay cleaning.

Often, you’ll find some basic kitchen essentials and cleaning supplies provided. For these details you can read more here: What is included.

Your booking begins at 16:00 (Note, at some properties this may be 17:00) Please do not arrive before this time to ensure the teams have time to fully prepare the property for you.

Some property owners prefer to personally meet guests to hand over keys. You may therefore be asked about your estimated time of arrival. Others have key safes, allowing you to let yourselves in.

Some properties do allow baggage drop-off earlier in the day, please don’t hesitate to enquire.

Departure is required by 10:00 on the day of check-out.

• Halcyon Leisure can coordinate a range of additional services for our Guests such as:

  • Catering for special meals at your property.
  • Food shopping delivery.
  • Private wine tastings at your property.
  • Detailed information about local markets, festivals, sightseeing activities.
  • Support to hire bicycles, locate sports facilities and outdoor activities.
  • At select properties, additional services may be available; these are detailed on the property page and in the booking form (e.g. truffle tasting, yoga, massages).

  For more details and to pre-book an additional service please contact us.

In South West France, swimming pools tend to open in early May through late September, however it can vary from property to property. Please don’t hesitate to enquire!

Occupancy of the property and use of its facilities and amenities are strictly limited to the named members of the party listed on your booking form. If necessary, changes or additions to the party can be made up until your arrival day. However, reasonable permission for daytime visitors may be granted at the discretion of the Owner or Property Manager.

Visitors during your stay should not be permitted to stay overnight without prior permission from the Owner or Property Manager. Camping or caravans are strictly prohibited on the property premises.

Owners and Property Managers reserve the right to request anyone not listed on the guest list to leave the property.

We value a peaceful environment for all our guests and neighbours. Therefore, parties with disruptive behavior and excessive noise are strictly prohibited. Please ensure that the property is used responsibly and respectfully at all times.

Many of our Property Owners are open to Guests bringing their pets, pending approval once they have information about their breed, sex, and age. You can provide this information in your booking form.

If your pet is approved to accompany you on holiday, you are responsible for your pet’s behaviour and safety throughout your stay. Please note that NO guarantees are provided regarding the fencing or pet-proofing of gardens or other outdoor areas.

Most Halcyon Leisure properties have wifi installed, and rollout of fibre services is progressing. We have speed measurements on file for most properties as a guide. Please note however that line speeds and reliability of service cannot be guaranteed, and with many Halcyon Leisure properties being in rural areas, line speeds on traditional wi-fi connections are unlikely to be sufficient to run high-requirement streaming applications such as live sports or complex games.

Use of the internet is also subject to Guests accepting responsibility for downloaded content, and acceptance that their rights in respect of Data Protection are not breached by Halcyon Leisure or Owners assisting with 3rd party inquiries that may arise.

Yes most have TVs, and their details are usually provided on the property’s web page. Owners originate from various countries, which may result in television channels limited to their home country’s offerings at the property. If TV is a crucial factor for you, please enquire with us.

Properties should, in principle, be left as they are found. Here is more information about end-of-stay cleaning.

Rubbish disposal instructions can be found in the House Information Folder. Please note that municipal requirements vary from area to area, and some have changed recently, so you are advised not to rely on previous experience. Charges may be made by the Property Managers against the Security Deposit if the instructions are not carried out. If instructions are not clear, please don’t hesitate to contact us or the local Property Manager, whose details are provided in your InfoMap and the House Information Folder.

Your primary point of contact during your stay is the property Owner or Property Manager, whose details are provided in your InfoMap and the House Information Folder. If you are unable to contact them or to resolve the problem with them, Halcyon Leisure are happy to help. Halcyon Leisure also facilitates resolving any disagreements that may arise between Guests and Owners or Property Managers.

Please understand that during general events such as a loss of power during a thunderstorm, your local contacts may also be affected. Your patience is appreciated in such situations.